Service Provider Evaluation

Cogent Performance Management covers the full spectrum of strategic, administrative, analytical, and financial services needed to effectively manage relationships with Clinical Trial Service Providers. Our on-demand business model allows clients to choose specific services, or utilize multiple, integrated services from our broad array of capabilities.

Using our proprietary database of Service Providers across multiple service domains, and based on in-depth dialogue with each client to pinpoint their requirements, we rapidly identify and evaluate a select group of Preferred Providers. Our Request for Information (RFI) process is designed to quickly sort through and select among the multiple Providers available in each service domain to arrive at a small, trusted group. Our staff manages the end-to-end RFI process, including RFI content and design; distribution of the RFI; dialogue with Providers; evaluation and ranking; and final recommendations.

Cogent's RFI platform and database are based on a specific set of Provider evaluation criteria for each domain, including:

• Business organization, ownership, and structure
• Menu of available services and operating model
• Global reach of services
• Staffing and capacity elements
• Quality Assurance programs and processes
• Regulatory status and history
• Financial status and history
• Experience and client base
• Business Performance Metrics
• IT infrastructure and processes
• Business Interruption and Disaster Recovery elements
• Partnerships and alliances
• Business model: pricing structure & process

Our proprietary Provider database and work processes efficiently capture, update, and utilize the relevant information across multiple domains and Providers without “reinventing the wheel” for each RFI assignment. This allows for a rapid and cost-effective process in identifying the optimal Preferred Service Providers tailored to our clients' requirements.