Performance Metrics

Using input from each client, the needs of a specific project, and the expertise of our Staff and Associate Partners, Cogent develops, tracks, and reports a project-specific set of Performance Metrics for each Provider participating in a project. We design our Performance Metrics profiles in accordance with accepted standards developed by the established Metrics Consortia for various domains, customized for application to a specific project to focus on the key “vital few” indicators of performance.

Cogent works with Provider staff to develop the appropriate metrics to track and report for a specific project, and then follows up with each Provider to ensure accurate and timely reporting of their individual metrics. On a monthly basis, we report on the current and trending results at both the individual Provider and total project basis, categorizing results into On Target, Intermediate, or Short of Target findings. For findings below expectations, we act as an intermediary with our clients and providers to identify and correct the underlying causes of the performance shortfalls.